Program Details

Once the Live Support is integrated with the client’s website, the client or more appropriately the administrator on the client side will have complete control on the progress of the application starting from the initiation. The following are the features that the administrator can use to effectively handle the application during its progress.

Auto Invite:

When this is checked invite requests will be made to visitors based on time online, pages visited, and referer.

Alert of Visitors:

When this option is checked operators will be alerted when someone new enters the site.

Sound Alert:

If this option is checked a wav sound will play when a chat request is made. If this option is not checked then an alert box will be shown.

Auto Focus:

If this is checked then the chat window will auto focus when the visitors type something in the chat for a reply.

Other Features:

• Display the availability or not using a button automatically, when logged in/out.
• Optional tracking and retrieval of chat history.
• Automated alerts on the administrator’s PC when a visitor clicks on the chat button.
• Simultaneous chatting with multiple visitors with individual one-on-one chat.
• Sending prepared answers to common customer questions.
• Customization of the chat button and chat window according to the client’s website.
• See all visitors on your website and watch as visitors move from page to page.
• Online Visit History.
• Resizable Chat Window.
• Print Chat.
• Standard Chat Alerts.
• Customizable Alerts.
• Block Visitor from Chats.
• Variables for Stored Messages.